1. User Agreement
By visiting OzGalore, you agree to our terms and conditions of use. Please note that we may update these terms and conditions from time to time, and any changes will be posted on our website. By continuing to use our website, you accept the latest version of these terms.
2. Account Registration
When registering an account, you agree to provide accurate information, including:
- Full Name
- Full Address
- Email Address
- Phone Number
- Alternative Delivery Address (if different from the main address)
3. Placing Orders
By placing an order, you confirm that you are fully aware of our terms and conditions, understand the details of what you are ordering, and agree to the price, delivery terms, and other related conditions. Once an order is placed, it is final, and you cannot request a refund or make changes.
4. Out of Stock Items
We reserve the right to notify you if any items you ordered are out of stock. In such cases, we will offer you a refund, a replacement with a similar item, or store credit that must be used within a specified time frame.
5. Dead on Arrival (DOA)
If you receive a parcel that is dead on arrival (DOA), you agree to inform us immediately and provide photos if applicable. We will assess the issue and, if necessary, issue a Return Authority (RA) number to facilitate the return. Please do not return items without an RA number, as this may result in the parcel being lost. We will then offer reasonable solutions.
6. Personal Information
In accordance with our Privacy Policy, we use your personal information to conduct our business and will not share it with third parties unless required by law enforcement authorities.
7. Pricing and Payment
You agree to the prices advertised, as well as the handling and delivery charges. Payment and delivery terms are as set out in the order process.
8. General
You are responsible for any errors in your order, payment, delivery address, and other personal information that may cause delays or issues. We do not offer refunds or replacements for changes of mind after an order is placed. You have the right to ask any questions about a product before placing your order.
Please go through our Privacy Policies to learn more about your information with us. We also recommend you to visit our Return and Refund Policies for your information.